No.1 Trusted Flooring Brand in Malaysia. More than Just Flooring
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Privacy Policy

Collection and Use of Personal Information

At Primelay, we prioritize the privacy of our customers. All personal information provided to us by our customers will be used solely by our company for specific purposes outlined below:

  1. Processing Payments:
    We use the personal information you provide to process payments for the products you purchase from us. This includes verifying your payment information and ensuring that transactions are completed smoothly.
  2. Shipping and Delivery:
    Your personal information, such as your name, address, and contact details, is essential for us to ship your purchased goods to the correct location promptly. This ensures that you receive your orders efficiently and without delay.
  3. Advertising and Marketing:
    We may use your personal information to inform you about our latest products, special offers, promotions, and other updates that may be of interest to you. This helps us provide you with relevant information and enhance your shopping experience with Primelay.

Consent and Data Usage

  1. Request for Additional Permissions:
    If there is a need to use your personal information beyond the purposes stated above, we will always seek your explicit consent before doing so. This ensures that you are aware of and agree to any further use of your details.
  2. Protection of Personal Information:
    We are committed to safeguarding your personal information. All data collected is stored securely, and we implement appropriate measures to protect against unauthorized access, alteration, or disclosure of your information.

Third-Party Disclosure

  1. Limited Sharing with Third Parties:
    We may share your personal information with third-party service providers who assist us in operating our business, such as payment processors and shipping companies. These third parties are obligated to maintain the confidentiality of your information and are prohibited from using it for any other purpose.

Customer Rights and Choices

  1. Access and Correction:
    You have the right to access and correct any personal information we hold about you. If you need to update or rectify your details, please contact our customer service team.
  2. Opting Out:
    If you prefer not to receive marketing communications from us, you can opt out at any time by following the unsubscribe instructions included in the emails or by contacting us directly.

Changes to the Privacy Policy

  1. Policy Updates:
    We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes and indicate the date of the latest revision at the top of this page.

Contact Information

  1. Customer Support:
    If you have any questions or concerns about our Privacy Policy or how your personal information is handled, please reach out to our customer support team at 0175560103
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