Primelay Flooring Warranty Policy
Primelay is dedicated to providing high-quality flooring products. Our warranty policy ensures that our customers receive products free from manufacturing defects. This policy outlines the specific warranty periods for various flooring products and the conditions under which the warranty applies.
Warranty Periods
Our flooring products come with varying warranty periods depending on the type of flooring. For detailed information on the specific warranty period for each product, please contact our sales team.
Coverage
Our warranty covers only manufacturing defects. It does not cover the following:
- Damage due to improper installation.
- Damage caused by negligence or misuse by the end user.
- Damage resulting from unforeseen weather conditions.
- Damage caused by natural disasters.
Filing a Warranty Claim
To file a warranty claim, please follow these steps:
- Provide a detailed description of the issue.
- Include photos of the defect.
- Submit the defected item, if possible.
- Contact the related salesperson with the original receipt.
Terms and Conditions
- Warranty claims must be made by the original purchaser.
- The warranty is not transferable.
Contact Information
For any inquiries or to file a warranty claim, please contact us at 017-5660103 or admin@primelay.com.my
