Shipping Policy
Processing Time:
- Orders are processed within 1-3 business days.
- Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods:
- We offer standard, expedited, and express shipping options.
- Delivery times vary based on your location and chosen courier company.
Shipping Costs:
- Shipping costs are calculated at checkout based on weight, dimensions, and destination.
Delivery Time:
- Standard Shipping: 5-7 business days. Depending on location and courier company.
Order Tracking:
- Once your order is shipped, you will receive a tracking number via email.
- Use this tracking number to monitor the status of your delivery.
Shipping Restrictions:
- We currently only ship within Malaysia and Singapore. For export to other country please proceed your enquiry to admin@primelay.com.my
Damaged or Lost Packages:
- If your package arrives damaged, please contact us within 48 hours with photos of the damage.
- For lost packages, please reach out to our customer service team for assistance.
Returns and Exchanges:
- Please refer to our Return Policy for detailed information on returns and exchanges.
Self Pick-Up Option:
- Self pick-up is available at our warehouse location.
- You will receive a notification when your order is ready for pick-up.
- Please bring a valid delivery order and your order confirmation email for verification.
Customer Service:
- For any shipping-related inquiries, please contact our customer service team at admin@primelay.com.my or 017-5560103
Thank you for choosing our flooring company! We appreciate your business and strive to provide the best shipping experience possible.
