How can I order?
You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.
You can also easily make reorders afterwards by clicking the “reorder” button on any of your previously made orders. After clicking the “reorder” button the cart will open and you can change quantities or products. 

What payment methods can I use?
You can use all the major credit cards.

What should I do if the payment is not accepted?
Please try again in a little while. If the payment is still not accepted, please verify your account balance. 

How can I change delivery address?
Sign in to your account and go to “my account”. On “my account” you can change all your contact information.

What are the delivery charges?
 Delivery charges are dependent on the shipment requirements. If the products on your order are due to special requirements (for example dry ice) extra fee will be added to the shipment charges. You can see the shipping fees on the checkout process before the payment is made.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at admin@primelay.com.my. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

I have a question that wasn't answered, can you please help?
Absolutely! We assist in keeping your home hygienic. Please send us an email to admin@primelay.com.my or click the Whatsapp icon and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.

What is the product's transaction currency?
All products transaction currency will be done in MYR

How long does the delivery usually takes?
Delivery usually will takes about minimum 3 working days to 14 working days maximum

I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to admin@primelay.com.my for us to clear your doubts.

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